As a Sales and Customer Experience coach, it's my goal to help you increase your ability to close new sales, while extending your lifetime customer value.
That goal is achieved by implementing processes and systems in your business to ensure that you're giving your customers the kind of experience that makes them feel appreciated, heard and understood. Building deep, meaningful relationships with your customers is the best way to ensure they stick around for the long-term and that means added dollars in your pocket.
Evaluation. Optimization. Implementation. Those are the steps to creating your new sales and customer experience strategy. In month 1, we'll focus on meeting to work out your business' unique needs and developing the strategy. Month 2, we move to optimization and the lessons behind the, “WHY?!” we’re making changes. We'll educate you and your team on the new processes and strategies to improve your ability to close sales and create an atmosphere that will make your customers come back time and time again. Month 2 also includes recorded training content that we create for you and your team. From there, month 3, is about actively implementing these strategies into your business. Beyond that, we’ll start overseeing and guiding your team in implementing the strategies and testing, evaluating and optimizing the sales processes to maximize success long-term.
How often are your hot leads turned cold simply because they were forgotten? Imagine having the ability to seize every opportunity and never lose clients to your memory.
To gain total interest in your offer, your prospects must need your product. Asking the right questions allows your product or service to become a reality rather than a possibility for your customers.
Let’s face it, nobody wants to be “sold” these days. Instead, they want to have great conversations. You need to learn how to make a simple conversation convert into a guaranteed life-long customer.
With so many options available to our prospects these days, it’s essential for you to establish trust, rapport, and a great relationship. Imagine knowing that your customer doesn’t want to go to anyone else because of the amazing relationship that they have with you.
The old saying of, “They can hear it in your voice,” is one of the truest statements in sales. Learning to speak with total confidence not only takes fear out of sales calls, but it puts sales into your business and brings control back to you.
When prospects talk to you, they want to know that they are speaking to the expert. By showing authority, you’ll build instant trust and close substantially more sales.
Do any of the following describe you?
I'm a business owner who needs help improving my sales processes. I'm not even sure I have a sales process.
I'm struggling with my own ability to close sales for my business.
I need help training my sales team to give them tools they need make our business a success.
I'm looking to bring on a sales team and need help creating a team that can deliver results.
If any of those statements resonate with you, we can help. We specialize in helping businesses create solutions to their sales problems. Whether you're having issues with your team, or you ARE your sales team, we have the experience to transform your sales process into a asset, not a liability.